Fifth of couples unhappy with wedding day services

Original story posted on Which,

Newlyweds could be losing out on thousands of pounds as they choose not to complain about poor wedding services, a new Which? survey has found. 

Nearly one in five people married in the last five years were dissatisfied with at least one of the services at their wedding – but most did nothing about it.


The wedding services that people were most dissatisfied with were the photographer, the entertainment and the transport.

Complaints included drunken photographers, transport arriving late or not at all, DJs who didn’t turn up, cold food and dry wedding cakes.


Ed and Anne Fortune were married this summer. While their big day was one to remember it wasn’t without its hitches.

They spent £1700 on a hog roast for their guests but just 13 days before their wedding their caterer left the country and cancelled the event without refunding the couple.

‘Initially he seemed fine. He’d worked the venue before, we’d sampled his food and it all looked good.’ explained Mr Fortune.

‘He started being awkward about the menu but nothing extraordinarily odd, just a lack of concrete details and an unwillingness to get in touch.

Then 13 days before the wedding he emailed us to say his business had “gone bump” and he had left the country.’

The couple immediately got in touch to ask for a full refund but heard nothing. They contacted the police and trading standards as well as writing formally to the caterer.

They are now in the process of taking him to court.